Privacy Policy
This is a courtesy translation. The Czech version is legally binding.
This page describes what personal data Kaviár Dům processes, why, for how long and what rights you have. The processing is governed by Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll.
Data controller
Radevič & co s.r.o.
Kadečkové 774/8, 199 00 Praha 9 – Letňany
Company ID (IČO): 27451615
E-mail: [email protected], telephone: +420 774 410 515
We have not appointed a data protection officer — we are under no legal obligation to do so. For all data protection matters, please contact the e-mail address given above.
What we process and why
| Purpose | Data | Legal basis | Period |
|---|---|---|---|
| Processing the order and delivering the goods | name, e-mail, telephone, delivery address, contents of the order, and for companies the IČO and VAT ID (DIČ) | performance of a contract (Art. 6(1)(b) GDPR) | for the duration of performance and thereafter for the limitation periods |
| Accounting and taxes | billing details, documents, payments | legal obligation (Art. 6(1)(c)) | 10 years under the VAT Act and the Accounting Act |
| User account and loyalty points | e-mail, name, telephone, order history, points balance | performance of a contract | for as long as the account exists |
| Sign-in via Google, Seznam or Facebook | e-mail, name and account identifier with the chosen provider | performance of a contract (a sign-in method you choose yourself) | for as long as the account exists |
| Complaints | order details, description of the defect, correspondence | legal obligation and legitimate interest | 4 years from settlement |
| Commercial communications to customers | e-mail, name | legitimate interest (Art. 6(1)(f)), with the option to object at any time | until you unsubscribe, at most 3 years from the last purchase |
| Commercial communications to others | consent (Art. 6(1)(a)) | until consent is withdrawn | |
| Website security and operation | IP address, technical access logs | legitimate interest | generally 6 months |
Providing the data needed to process an order is a contractual requirement — without it the order cannot be processed. All other data is voluntary.
Who we share data with
- Carriers — name, address and telephone to the extent necessary for delivery.
- Our server and e-mail service provider, which only processes the data technically on our instructions.
- Accountants and tax advisers, to the extent of the accounting documents.
- Public authorities, where the law so requires.
If you sign in via Google, Seznam or Facebook, the provider concerned will learn that you are signing in to the Kaviár Dům shop; from the provider we receive only your e-mail, name and account identifier. We do not see the passwords to those accounts. Processing by the provider is governed by its own terms.
We do not transfer data outside the European Economic Area and we do not use it for automated decision-making or profiling with legal effects.
Your rights
- to access your data and obtain a copy of it,
- to have inaccurate data rectified,
- to erasure, unless there is another ground for continued processing (typically the statutory archiving of accounting documents),
- to restriction of processing,
- to data portability,
- to object to processing based on legitimate interest, including the sending of commercial communications,
- to withdraw consent at any time, without affecting the lawfulness of processing carried out up to that point,
- to lodge a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Praha 7, uoou.gov.cz.
You can exercise your rights by e-mail to [email protected]. We will reply within one month at the latest.
Deleting your account and data
Write to us at [email protected] from the e-mail address under which the account is registered, stating that you want the account deleted. Within one month we will delete the account, loyalty points, the link to Google, Seznam or Facebook and the data used for commercial communications, and we will confirm this to you by e-mail.
Invoices and other accounting documents for completed orders must be kept by law for 10 years; they will remain only in our accounting records, with no link to the account.
You can also remove the link yourself with the provider: on Facebook under Settings → Apps and Websites, with Google at myaccount.google.com/connections. This does not, however, delete your account with us — please write to us to request that.
Cookies
The Kaviár Dům website uses only strictly necessary cookies: a technical session cookie that keeps the contents of your basket and your sign-in, and a security token that prevents forged form submissions. Without them the shop would not work, which is why, under Section 89(3) of Act No. 127/2005 Coll., no consent is required for them — and for the same reason you will not find a cookie banner here.
We do not use analytics, advertising or tracking cookies and we have no third-party tracking codes on the website. If this changes, we will add a list here and ask for your consent in advance.
You can block the storing of cookies in your browser settings; however, the basket and sign-in will then not work.