Frequently Asked Questions

How should caviar be stored?

In the refrigerator at −2 °C to +4 °C, in its original sealed packaging. Never in the freezer: freezing bursts the eggs and after thawing nothing is left but mush. Once opened, eat the tin within 2–3 days.

How can I tell that the caviar is in good condition?

The eggs should be whole and glossy, with a clean sea smell. A sour or sharp smell, cloudy brine or a bulging lid mean that the product should not be eaten — in that case please contact us; see the complaints procedure.

What should I use to scoop caviar?

A mother-of-pearl, glass, bone or wooden spoon. Metal alters the taste of caviar, which is why we enclose a mother-of-pearl spoon with the package.

Will the goods arrive chilled?

Yes. In Prague and the surrounding area the courier carries the goods in a cool box with an ice pack; larger orders go in our own refrigerated vehicle. To the rest of the country we ship in an insulated box with an ice pack and deliver on the delivery day for your area. The shipment stays chilled the whole way. Details are on the Shipping and Payment page.

When will the goods arrive?

In Prague and the surrounding area the courier delivers in the 10:00–12:00 and 13:00–16:00 windows (Mon–Sat): an order received by 11:00 arrives the same morning, by 15:00 the same afternoon, and later orders the next morning. For the rest of the country, orders received by 12:00 are handed over to the carrier the same working day and arrive on the delivery day for your area — no later than three working days after handover. The date shown at checkout is the earliest possible date, not a guaranteed one.

Can I return my order?

With chilled food, generally not — these are goods liable to deteriorate rapidly and goods in sealed packaging that cannot be returned for hygiene reasons. When withdrawal is possible and how to proceed is described on the Withdrawal from the Contract page. Defective goods can, of course, always be the subject of a complaint.

Will you issue an invoice to a company?

Yes. Simply fill in the Company ID (IČO) and VAT ID (DIČ) in your order and we will issue the invoice to the company.

Do I need to register?

No. You can order without an account; you can create an account after placing your order, with a single click, and the order will be linked to it.